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Slum Sanitation Management

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Brihanmumbai Swachhata Seva Yojana

Every clean-up planned, proven and paid on evidence.

A digital monitoring and management platform connecting BMC wards, community Sansthas, field workers and citizens — from work order to verified outcome to grant recommendation.

Explore the demoCitizen portalView presentation
WARD G/NORTH · BEAT 121Work order2Geo attendance3VerifiedScan to reportEvidence · WO-BSSY-0412BEFOREAFTERVerified by Ward Officer
From QR complaint to geo-tagged, verified clean-upIllustrative

One connected lifecycle

Each step links to the records before and after it, so any grant recommendation can be traced back to the attendance and photo evidence behind it.

  1. 01

    Work order

    Ward Officer plans the activity for a beat and vasti unit.

  2. 02

    Sanstha

    The order is assigned to a registered community organisation.

  3. 03

    Worker

    The Sanstha Coordinator dispatches field crew.

  4. 04

    Attendance

    Workers mark geo-tagged attendance at the site.

  5. 05

    Evidence

    Before / after photos are submitted for ward review.

  6. 06

    Grievance

    Citizens report issues via QR or form; SLAs are tracked.

  7. 07

    Performance

    Wards and Sansthas are scored on verified outcomes.

  8. 08

    Recommendation

    Accounts reviews grant recommendations and exports.

Try it from any seat

Pick a role to open the demo in that view. You can switch roles at any time from the header.

Ward Officer / Supervisor

Create work orders, review evidence, accept or return for correction.

Open as Ward Officer

BMC Administrator

Set up Sansthas and users, route unclear grievances, compare ward performance.

Open as BMC Administrator

Sanstha Coordinator

Receive orders, assign crew, track attendance and submit proof.

Open as Sanstha Coordinator

Field Worker

See today's task, mark geo attendance, upload before / after photos.

Open as Field Worker

Accounts Officer

Review grant recommendations and preview the SAP dual-entry export.

Open as Accounts Officer

Citizen

Report waste by scanning a QR poster and track the complaint to closure.

Open as Citizen

Circulars & quick downloads

Latest programme instructions and the templates Sansthas and ward teams use most.

Sample documents for this demo

Latest circulars

  • BSSY/CIR/2026/041OperationsNew

    Revised geo-attendance window for the morning shift

    Field workers mark geo-tagged attendance between 06:00 and 06:45 at the assigned vasti unit. Check-ins outside the beat boundary are flagged as exceptions for the Sanstha Coordinator to resolve the same day.

  • BSSY/CIR/2026/039OperationsNew

    Minimum standards for before / after photo evidence

    Each work order needs one before and one after photo taken from the same spot, with location and time captured by the app. Ward Officers return submissions where the site cannot be matched.

  • BSSY/CIR/2026/036Grievance

    48-hour closure target for garbage accumulation complaints

    Citizen complaints tagged as garbage or waste accumulation are to be assigned to a Sanstha within 12 hours and closed with photo proof within 48 hours of registration.

  • BSSY/CIR/2026/033Finance

    Quarterly grant recommendation cycle: Q2 timeline

    Ward performance scores for the quarter are frozen on the 5th of the following month. Accounts Officers review recommendations and prepare the SAP dual-entry export by the 15th.

  • BSSY/CIR/2026/030Safety

    Monsoon safety: PPE issue and drain-side work protocol

    Sansthas confirm gloves, boots and reflective vests for every deployed worker before shift start. Drain-side cleaning is done in pairs, and is paused during heavy-rain alerts.

Quick downloads

Walk through the full journey

Start as the Ward Officer and follow a work order through to a verified, recommended grant.

Open the demo