Brihanmumbai Swachhata Seva Yojana (BSSY)

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Workflow:BMC Admin sets up Sansthas/Workers → Ward Officer assigns Work Order to Sanstha → Sanstha directs Field Workers → Field Workers clean & upload proof → Ward Officer accepts or returns → Citizen reports handled
Ward Officer / Supervisor View

Ward Officer / Supervisor Dashboard

Creates and assigns work orders to Sansthas, reviews evidence, and manages complaints

Live · Ward G/North command centre

Good morning, Shri Rajesh Sawant

You have 9 items waiting for a decision · 1 complaint near SLA breach

34

of 100

Ward Health Score

Needs attention

Complaint closure20%
Work orders evidenced33%
Crew attendance50%

Average of the three rates above. Updates as you close complaints and verify work.

Loading ward analytics…

Complaint pipeline

10 complaints in your ward today

  • Awaiting dispatch4
  • Sanstha working2
  • Awaiting your closure2
  • Returned0
  • Closed2

Intake by hour

New complaints · peak 4 at 9:00

7:008:009:0010:0011:0012:00

By category

What citizens are reporting

  • Garbage / Waste Accumulation4
  • Overflowing Community Waste Bin3
  • Unswept Slum Pathway3

Today's work orders

Every job in G/North, by stage

Assigned1

WO-BSSY-24020

Drainage Edge Disinfection & Lime Powder Spray

Afternoon (13:30 - 15:30)

Prerna Swachhata Foundation · 1/2 crew

In Progress1

WO-BSSY-24019

Community Waste Bin Enclosure Sanitization

Mid-Day (11:00 - 13:00)

Prerna Swachhata Foundation · 1/2 crew

Evidence Review1

WO-BSSY-24018

Vasti Lane Deep Sweeping & Waste Carting

Morning (07:00 - 10:30)

Prerna Swachhata Foundation · 2/3 crew

Verified0

None

Field crew

2 of 4 present · geo-fenced check-in

  • AK

    Asha Kamble · Sanitary Lead

    07:42 AM · Within Vasti Boundary (4.2m)

    Present
  • RG

    Ravi Ghadge · Sanitary Worker

    07:48 AM · Within Vasti Boundary (6.1m)

    Present
  • MS

    Meera Shinde · Sanitary Worker

    08:05 AM · Out of Geofence Boundary (180m)

    Exception
  • SG

    Santosh Gaikwad · Sanitary Worker

    09:18 AM · Late Check-in • Geofence Mismatch

    Exception

Sanstha scorecard

How each partner is performing on your ward's complaints today

SansthaWork ordersComplaintsOpenCrew issuesClosure rate

Prerna Swachhata Foundation

148 vasti units

3762
14%

Udaan Mahila Vikas

92 vasti units

0220
0%

Sakhi Kalyan Sanstha

185 vasti units

0100
100%